Refund Policy

Overview

We want you to have a fair way to evaluate Zelvune. This Refund Policy explains when a payment for a subscription or one-time credit pack may be refunded. It applies together with our Terms of Service.

Refund Eligibility

Subscription plans

You may request a refund for a new subscription charge or renewal within 3 days of the payment if no more than 50 credits from that billing period have been consumed. Requests made after this period, or after more than 50 credits have been consumed, are generally not eligible.

Cancelling a subscription stops future renewals. It does not automatically refund the current billing period, and access normally continues until that period ends.

One-time credit packs

One-time credit packs are eligible for a refund request within 3 days of purchase only if none of the purchased credits have been consumed. Once a pack has been used, it is generally non-refundable.

Failed Generations

When a generation fails, Zelvune automatically returns the credits charged for that generation. This is a credit adjustment, not a refund of the original payment. Please contact support if the automatic credit return does not appear in your account.

Items That Are Not Refundable

The following are generally not refundable:

• Free, promotional, or bonus credits.
• Subscription charges outside the eligibility window.
• One-time credit packs after any purchased credits have been consumed.
• Payments associated with fraud, abuse, or a violation of our Terms of Service.
• Amounts already refunded or disputed through your payment provider.

We may make exceptions where required by applicable law.

How to Request a Refund

Email support@zelvune.com from the email address associated with your Zelvune account. Include:

• Your account email address.
• The order or transaction number.
• The purchase date and product.
• A brief reason for the request.

We may ask for additional information to verify the purchase. Please submit one request per transaction so we can review it efficiently.

Review and Processing

We review eligible requests and normally reply within 5 business days. If approved, the refund is sent to the original payment method. Your payment provider may take additional time to show the funds in your account.

If a refund is approved, we may remove any unused credits granted by the refunded order. Credits already consumed may affect eligibility or the amount of any refund.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.

Contact

Questions about this policy can be sent to support@zelvune.com.